Gasp!
Incredible! Unthinkable! Amazing!
How will their business ever florish???
Well, this Customer Service STAR business is doing just fine, thankyouverymuch!!!
I've mentioned here before that I found an online company who makes a mineral makeup that I really like.
This week I received an email newsletter from the company, and I knew I had to share part of the contents with you.
Here is the excerpt:
"Why be able to shop on the weekends, if you are not going to be able to help me? Don't advertise 24/7 if you can't be here to help me. I can only shop on Sundays and was going to make a significant purchase, but refuse to spend my money on a business that doesn't respect their customers enough to stay open." Maggie
Hi Maggie. WOW. I am so bummed and pretty much taken aback by your email. Unfortunately, I will not apologize for being closed on Sundays. I can only say that if it wasn't for God, I wouldn't be open the other 6 days a week. To be honest, I love and respect my customers and dedicate myself to each of them 5-6 days a week. But I dedicate every day to God and if that means losing a customer because I close on Sunday, then so be it. I wish you the best in finding a makeup company who can accommodate your needs. Be beautiful, Barb
***I just want to clarify with everyone that when I say 24/7, I mean our website is always open 24/7 for your shopping convenience. Our staff is here Mon-Fri 9-5, and I am here Mon-Fri (most Saturdays) from 9-til whenever! I know alot of you get tickled because I am answering emails at midnight most nights!! We do have live chat support Mon-Thurs 11am-4pm available on the site when you have questions too, and you can post on our fanpage at facebook.***
If you have a question or comment for us, send an email to: barb@smmcosmetics.com Your question or comment could be featured in our next newsletter!
Needless to say, I was impressed with Barb's response; and in my experience, the customer service that they practice the other six days of the week more than makes up for their taking Sundays off.
Here is their website:
Southern Magnolia Mineral Cosmetics
Here is the story of how she got started in the makeup business:
I have loved every product that I have received from them. They also sell refills, which I love! AND I have gotten free samples with every order. :) What's not to love about that, yeah???
I hope you will take a look at their website.
I will also let you in on a little secret, too:
Barb has FABulous coupon codes and sales - all the time!!!
If you "like" them on Facebook, you will be the first to catch those codes and sales, too.
~~~~~
I think I'm going to continue these stories about companies with fabulous customer service. It seems to be a rarer and rarer thing these days to find a company that goes above and beyond the standard business practices to truly meet the unique needs of their customers.
Look for "Customer Service STARS" on the toolbar at the top of my blog.
Oh, and let me know if you order anything from SMM. I'd love to hear what you think! :)
Alesha
